We are a remote working company. This allows us to work from any location, save time, and increase our focus to achieve the best results for our clients. Even before the coronavirus pandemic, many tech companies opted for this model, allowing for less commuting, an enhanced work-life balance, reduced office costs, and environmental benefits. In fact, the coronavirus pandemic merely accelerated an already growing trend which is now a reality for many companies that had to adopt new methods of work.
So, how do we manage client work by being 100% remote?
Our clients are kept informed and updated regularly. Alongside traditional methods of communication such as telephone and email, we use applications such as Slack, WhatsApp Business, and Loom.
We run regular remote workshops (with the help of applications such as Zoom and Miro) in order to build a shared understanding, prioritise business requirements, and uncover the users’ preferences, goals, and needs. Collaboration with our clients, their teams, and the community is at the core of what we do. We believe that actively involving all stakeholders in the design process facilitates communication, pushes ideas forward, and potentiates innovative and impactful digital products and services. And we do it across all the phases of our process. We might start by running a customer journey mapping workshop to identify problems and opportunities for improvement, then run a co-design workshop to explore possibilities and visualise solutions, and finish up by carrying out A/B testing to find out which variant performs best.